Infrastructure
Kolkata Branch
Salt Lake, J1/16, Street Number 17, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091
Howrah Branch
Howrah Address: Webel IT Park, Ankurhati, Howrah, West Bengal 711409
Facilities
Esolution has in place state of the art facilities to meet the global standards. All our infrastructures are
backed with;
Cloud Based System
A cloud-based system that allows us to store all customer data safely.
Dedicated Server
A dedicated server that boasts of all the latest configurations and security patches.
24*7*365 Presence
Biometric access control system and surveillance camera security.
100% Power Backup
Inhouse UPS and generator that allows us never to power down.
Highspeed Bandwidth
100 MBPS data bandwidth that draws a high-speed internet connection.
Interactive Response System (IVR)
IVR system to retrieve the customers' information in seconds.
Uninterrupted Connectivity
High-speed leased line as well as RF links for uninterrupted connectivity.
Certified by ISO
Data security measures as per best practices certified by ISO 27001.
Predictive Dialer
Predictive dialer for both inbound and outbound calls.
Superior Quality Headsets
The most superior quality headsets for Voice based processes.
Dynamic Plan
Dynamic business continuity plan (BCP) within multiple sites.
Highly Secured
Highly secured and updated firewalls and Universal Threat Management System (UTMs).
Smart Dialers
An alliance with top dialer companies like Ameyo, ARIA, Drishti, and Elision.
Cloud Redundancy
Automated data mirroring and backups with redundancy on cloud.
CRM integrated Dialer
An advanced contact center dialer with CRM system integration.